How can I chat with a live representative? March 13, 2019 18:19 Updated Follow Our chat representatives are available Monday - Friday between 9:00 a.m. and 4:30 p.m. Pacific Time. Start a chat now or press "Help" at the bottom right of your screen. Related articles What is the email address for the Shyn Care team? Where can I get brush head refills? What are the Shyn Care Team hours?