How can I chat with a live representative? March 13, 2019 18:19 Updated Follow Our chat representatives are available Monday - Friday between 9:00 a.m. and 4:30 p.m. Pacific Time. Start a chat now or press "Help" at the bottom right of your screen. Related articles How do I login to my Shyn account? What are the Shyn Care Team hours? I’m not satisfied with my purchase. What can I do? Do you have a warranty or lifetime guarantee? What is the email address for the Shyn Care team?