If your Shyn Daily Sonic Toothbrush handle is not working, there are a couple of basic troubleshooting steps you can take:
- Make sure your brush head is attached and has clicked into place correctly.
- To attach the brush head, align the brush head with the bristles facing the front of the handle, then push firmly onto the handle until it’s completely secured. A small gap should be present between the brush head and handle when pushed fully down.
- The Shyn toothbrush handle will not turn on without a brush head attached.
- Make sure your toothbrush handle is fully charged. Shyn toothbrush handles should be charged for a full 16 hours before first use. If the charge indicator light around the power button is flashing, your sonic toothbrush has low battery.
If these steps don’t help and your toothbrush is still under warranty, we’ll be happy to replace it. Just contact our Shyn Care team at firstname.lastname@example.org.